Location: Dixie, GA
Type of Employment: Full-Time
Manages service operations within the dealership to maximize return on investment and optimizing Service Department processes to ensure customer satisfaction. Grows service labor sales and controls expenses.
Duties
- Develops, communicates, and monitors Service Department processes to ensure customer satisfaction
- Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
- Develops and executes Service Department marketing plan and monitors monthly to achieve departmental goals
- Coordinates customer clinics, field days, and related promotional events
- Submits service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Manages recruiting, staffing and employee development activities for employees reporting to this position
- And other duties as assigned
Requirements
- 3+ years experience in Service Department operations
- Ability to use Microsoft Office and the internet
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- High School Diploma or equivalent experience
- Valid Driver's License with a clean driving record
Contact
Kim Walden
careers@agproco.com
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