Technical Communicator (Mechanical Troubleshooter) - Valdosta, GA - Corporate Office

Location: Corporate Office
Type of Employment: Full-Time

Purpose - Ideal candidate is a retired master mechanic able to advise Service teams on mechanical troubleshooting with 20+ years in John Deere equipment repair and/or service department management experience.

Background in mechanical repair critical to role.  Establishes a knowledge center within the dealer organization to improve product resolution cycle times. Enables improved communication, sharing of best practices among all servicing locations. Works with the Service Managers/Service Advisors to help solve problems. Helps to improve Technician’s diagnostic and repair abilities resulting in less downtime and reduced costs for our customers.  Conducts preliminary investigations into machine problems using CCMS, Machine Dashboard and Expert Alert information, external information sources, previous experiences, and knowledge of machine systems.   Position Based onsite in Valdosta, GA

Job Responsibilities:

  • Resource to help resolve critical product problems by assisting in diagnosis and repair and sharing of best practices
  • Ensures all necessary information is documented within the CCMS case prior to submission to John Deere
  • Coordinates CCMS cases between Technicians and John Deere CCMS factory support as needed
  • Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution
  • Identifies, communicates, and executes continuous process improvements in Service department to ensure internal and external customer satisfaction
  • Maintains up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics
  • Assists in identifying technical training needs or gaps by communicating with location Service Mangers / Service Advisors
  • Prepares and analyzes Service department reports; uses data to help drive improvement and growth
  • Ensure that company’s reputation and image in the community is consistent with company core values
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge
  • Follows all safety rules and regulations while performing work assignments
  • Maintains knowledge of John Deere and competitive products

Job Requirements

  • 5+ years of hands on experience in Service department operations; demonstrated experience consistently meeting performance metrics preferred 
  • Experience with basic computer functions; experience using Service ADVISOR™, Parts ADVISOR™, or other computer based diagnostic repair tools preferred
  • Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
  • Experience communicating effectively
  • Experience analyzing and interpreting data and reports


Kim Walden

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