Service Writer/Work Order Processor - Madison, GA

Location: Madison, GA
Type of Employment: Full-Time

Assists the service manager in maintaining accurate and on-time reports and records for the service Department’s operation within the dealership.


  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager/Shop Foreman and handles until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager 
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the calculation of charges, submission and follow-up
  • And other duties as assigned


  • Basic knowledge of accounting practices
  • Knowledge of mechanical and technical terms preferred 
  • Customer service experience preferred
  • Proficient with Microsoft Office and the internet
  • Knowledge of office procedures
  • High School Diploma or equivalent experience


Kim Walden

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